Upcoming Class: How to Hire and Train Great Employees

The San Francisco Small Business Development Center is hosting another Restaurant Series class presented by Louise Dawson from Five Star Restaurant Consultants and Julie Chendes from Next Level Strategies. How to Hire and Train Great Employees gives you strategies that recruiting companies use to attract that perfect employee for your restaurant or lounge. Topics include internet postings, reviewing resumes, interview questions and compliance. The instructor will use resume examples to explain specifics regarding what restaurateurs should be looking for in a segment called "The Good, The Bad and the Ugly."The second half of the class focuses on training hospitality employees. Now you have hired that perfect employee, how do you train him or her? Topics covered include core values, internal marketing, team building and server sequencing.

Guest speaker Tim Langfitt, owner and franchisee of Caffino, will talk about his customer service strategy. By focusing on customer service, he is able to successfully compete against larger corporations, in his case, Starbucks.

This low-cost resource class is being held at the SBA on March 12th from 1-4pm. 455 Market Street on the 6th floor. To register, go to www.acteva.com/go/sba